Last Updated: September 2, 2025

1. Our Commitment to Your Privacy

LionEagle Cleaning Inc. ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with applicable privacy legislation in British Columbia and Canada.

By using our services, you consent to the practices described in this policy.

2. What is Personal Information?

"Personal Information" is any information about an identifiable individual. For our clients, this may include, but is not limited to, your name, address, phone number, email address, payment details, and specific information about the property we service.

3. Information We Collect

We collect and hold personal information that is necessary to provide you with our high-quality cleaning services. The information we collect may include:

• Contact Information: Your full name, home or business address, email address, and telephone number.

• Service Information: Details about your property required for the service, such as square footage, alarm codes, access instructions (e.g., key location), and specific cleaning requirements.

• Payment Information: Credit card details, billing address, or other payment information required to process payments for our services. This information is processed through secure, third-party payment gateways.

• Communications: Records of your correspondence with us, including emails, text messages, and notes from phone calls.

• Website Usage Information: If you use our website, we may collect non-identifiable information such as your IP address, browser type, and pages visited to help us improve our website's functionality and user experience.

4. How We Use Your Information

We use your personal information for the following purposes:

• To schedule, confirm, and provide cleaning services as requested.

• To create invoices and process payments for services rendered.

• To communicate with you regarding your service, including sending reminders, updates, and follow-up correspondence.

• To respond to your inquiries and provide customer support.

• To request feedback and reviews to help us improve our services.

• To send you promotional materials or special offers, but only where we have your express consent to do so, in compliance with Canada's Anti-Spam Legislation (CASL).

• To meet legal and regulatory requirements.

5. Consent

By providing us with your personal information to book a service, you are providing your implied consent for us to collect, use, and disclose it for the purposes outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by providing us with written notice. Please note that withdrawing consent may prevent us from providing you with our services.

6. Information Sharing and Disclosure

LionEagle Cleaning Inc. does not sell, rent, or trade your personal information to third parties. We will only share your information under the following limited circumstances:

• Third-Party Service Providers: We may share necessary information with trusted third-party companies that perform services on our behalf, such as payment processors or scheduling software providers. These providers are contractually obligated to protect your information and are only given the information necessary to perform their function.

• Legal Requirements: We may disclose your information if required to do so by law, court order, or in the good-faith belief that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of our company, employees, clients, or the public.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include using secure payment processors, password-protected software, and ensuring our employees are trained on our privacy protocols. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We will retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable laws (e.g., for tax and accounting purposes).

9. Your Rights: Access and Correction

You have the right to access the personal information we hold about you and to request that any inaccuracies be corrected. To make a request, please contact us in writing at the address provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the "Last Updated" date revised.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at:

LionEagle Cleaning Inc. Attn: Privacy Officer Address: [Your Business Address, Abbotsford, BC] Phone: [Your Phone Number] Email: [Your Privacy-Specific Email, e.g., privacy@lioneaglecleaning.ca]