Last Updated: September 2, 2025

This document outlines the terms and conditions (the "Terms") that govern the services provided by LionEagle Cleaning Inc. ("Company," "we," "us," "our") to you (the "Client," "you," "your"). By booking and scheduling a service with LionEagle Cleaning Inc., you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Services

LionEagle Cleaning Inc. provides professional commercial cleaning services. The specific scope of work for each appointment will be outlined in the booking confirmation or a separate service agreement. Our teams follow a standardized checklist for each service type, which can be customized upon request at the time of booking.

We reserve the right to refuse service for any reason, including but not limited to properties that are cluttered beyond a reasonable state or present unsafe or hazardous working conditions.

2. Booking and Confirmation

Bookings can be made via our website, email, or telephone. A booking is considered confirmed only after you receive a confirmation email or message from us detailing the scheduled date, time, and scope of service. It is your responsibility to review the confirmation for accuracy and inform us of any discrepancies immediately.

3. Pricing and Payment

• Quotes: We provide estimates based on the information you provide. We offer both flat-rate pricing for standard jobs and hourly rates for custom or more intensive work. Quotes are subject to change if the property's condition is not as described.

• Payment Due: Full payment is due upon completion of the service on the day of your appointment unless otherwise arranged for commercial contracts.

• Accepted Methods: We accept payment via Credit Card, E-transfer, etc.

• Taxes: All prices are subject to applicable taxes (GST/PST) as required by law in British Columbia.

• Late Fees: Invoices not paid within [e.g., 7 days] of the service date will be subject to a late fee of [e.g., 5%] per month.

4. Cancellations, Rescheduling, and Lock-Outs

Your appointment time is reserved exclusively for you. We require a minimum of [e.g., 48 hours] notice for any cancellations or rescheduling requests.

• Timely Cancellation/Rescheduling: No charges will apply if notice is given at least [e.g., 48 hours] prior to the scheduled service time.

• Late Cancellation Fee: A cancellation or rescheduling request made with less than [e.g., 48 hours] notice will result in a cancellation fee of $[amount] or [percentage]% of the quoted service price.

• Lock-Out Fee: If our team arrives at the scheduled time and is unable to access the property for any reason (e.g., no key provided, locked out, turned away by the client), a lock-out fee equivalent to [e.g., 50%] of the total service cost will be charged to cover our time and travel expenses.

5. Client Responsibilities

To ensure a safe and efficient cleaning service, you agree to:

• Access: Provide our team with safe and unimpeded access to the property.

• Utilities: Ensure the property has functional electricity and running water.

• Safety: Identify and inform us of any potential hazards, such as aggressive pets, broken glass, or biohazards. For the safety of our staff, pets must be secured during the service.

• Valuables: Secure or remove all valuables, fragile items, and important documents. We are not liable for items that are lost or damaged due to being left in a vulnerable location.

• Clutter: Tidy excessive clutter to allow our teams to access the surfaces that require cleaning. Our teams are not responsible for cleaning areas that are inaccessible due to clutter.

6. Satisfaction Guarantee & Complaints

We stand by the quality of our work. If you are not satisfied with any aspect of our service, please notify us within 24 hours of the appointment.

• 24-Hour Guarantee: We will re-clean the specific area(s) of concern at no additional cost. This guarantee does not apply if the service was hindered by conditions beyond our control (e.g., lack of utilities, excessive clutter).

• Refunds: We do not offer cash refunds. Our commitment is to correct any service deficiencies as outlined above.

7. Liability, Damage, and Breakage

LionEagle Cleaning Inc. is insured and bonded.

• Pre-existing Damage: Our teams will not be held responsible for pre-existing damage, normal wear and tear, or damage resulting from improperly installed fixtures (e.g., loose shelves, poorly hung pictures).

• Accidental Damage: Our staff is trained to be exceptionally careful. However, in the rare event of accidental damage caused by our team, we will notify you immediately. We will work with you to have the item repaired or replaced, provided the damage is reported to us within 24 hours of the service. Our liability is limited to the actual cost of repair or replacement up to a maximum of $[specify amount].

8. Health and Safety

Our employees' safety is a top priority. Our staff will not:

• Use ladders higher than a standard 2-step stool.

• Move heavy furniture or appliances (over 25 lbs).

• Clean up biohazardous materials, including human/animal waste, mold, or bodily fluids.

• Handle or clean anything that may pose a direct health or safety risk.

9. Confidentiality

We respect your privacy. All of our staff are bound by a confidentiality agreement. We will not share any of your personal information or details about your property with any third party.

10. Intellectual Property and Website Content

All content included on the LionEagle Cleaning Inc. website (https://[YourWebsiteAddress.ca]), such as text, graphics, logos, images, audio clips, digital downloads, and software, is the property of LionEagle Cleaning Inc. or its content suppliers and is protected by Canadian and international copyright laws.

The LionEagle Cleaning Inc. name, logo, and any related slogans are trademarks of LionEagle Cleaning Inc. and may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits LionEagle Cleaning Inc.

You are granted a limited license to access and make personal, non-commercial use of this website. You may not copy, reproduce, distribute, republish, download, display, post, or transmit any part of the website or its content in any form or by any means without the prior written consent of LionEagle Cleaning Inc.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

12. Changes to Terms of Service

LionEagle Cleaning Inc. reserves the right to modify these Terms at any time. Any changes will be posted on our website and will become effective immediately. Continued use of our services after such changes constitutes your acceptance of the new Terms.

Contact Information:

For any questions or concerns regarding these Terms of Service, please contact us:

LionEagle Cleaning Inc.
Address: [Your Business Address, Abbotsford, BC]
Phone: [Your Phone Number]
Email: [Your Email Address]